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AirCall is a scale-up, doubling its turnover and staff every year, specialising in tool-connected business telephony. Today, AirCall has more than 300 employees worldwide. In this context of hyper growth, the challenge is to promote a high level of individual and collective commitment but also to create a culture of feedback and high performance.
However, this mission does not seem simple in "a structure that welcomes an average of 20 new employees every two weeks" because it can make the monitoring of employees complex. Determined to anticipate this problem, AirCall identified the 4 product characteristics it needed:
AirCall called upon Elevo's solution in order to have the best support in the implementation of an HR strategy that is in line with its values. The challenge is to develop and structure the exchanges between employees and managers on several aspects of work commitment. An intuitive tool such as Elevo makes it possible to gain efficiency on these subjects while guaranteeing the deployment of the company's values. Indeed, creating a performance culture in a scale up is a complex process that requires a structured approach. More than a possibility, using a performance and talent management tool is a necessity.
"We have finally been able to create the feedback process that fits our high performance culture," says Emma Genestoux, HR Partner EMEA at AirCall.
Aircall has chosen to adopt a dedicated performance and engagement management tool at a time when generalist HRISs are emerging.
"A good HR tool meets a specific need," explains Sandrine Meunier, Chief People Officer at AirCall.
Indeed, adopting an "all-in-one" tool excludes the possibility of benefiting from increased expertise for all HR missions, and in particular for talent and performance management. HRIS is proving to be a good solution for personnel administration (payroll, expense reports, leave, etc.). However, the challenges related to employee engagement, performance and decision making need to be addressed with particular attention.
One of AirCall's challenges was to measure employee performance in the most relevant way possible. Elevo made it possible to link the feedback to the employees' objectives and thus give employees better visibility of their performance.
Feedback from peers and feedback to managers were crucial elements in creating a comprehensive 360 program. It was necessary to redefine the way Aircall conducts assessments by introducing 360 feedback, and to consider how these assessments are measured to ensure good communication.
Elevo's solution provides access to key data to better manage its HR policy. At AirCall, 3 categories of customized reports were generated following each campaign (there was one campaign per semester) :
Emma Genestoux confides that she saved several days of work thanks to the "flexibility, speed and reactivity" of Elevo and her teams. The HR team was won over, particularly by the " hyper intuitive administrator interface" which made the management of the campaigns more pleasant.
Furthermore, Emma underlines the fact that offering a tool like Elevo contributes to giving HR processes a more digital stature and improves the company's employer brand.
Employees and managers were enthusiastic about the event and saw it as a " fun platform " and a " very positive experience to be repeated". They appreciated "the traceability and the possibility to leave their answers on hold and come back to them later".
As a result, 93% of employees responded to the campaigns!
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